Find all the books, read about the author, and more. Customer Service "If ever I saw an associate point a customer toward what they needed three aisles over, I would threaten to bite their finger. A Company with a Conscience When disasters like the Oklahoma City bombing or Hurricane Andrew happen, Home Depot associates don't ask for permission torespond. I devour help help books and any books about how people made it. TLDR - Great insight into the history of the company, but 20 years later it's totally out of touch with the way HD does business today. A great book. Will certainly recommend to friends and family. Enjoy a great reading experience when you buy the Kindle edition of this book. They react from their hearts--whether that means keeping their store open all night or being on the scene with volunteers and relief supplies. Pocket Mentor is the missing link between where you are now and where you want to be. If you want to save more, find out daily discounts like Home depot coupons 20% online, Home Depot 10% OFF, Home depot 11 rebate online, and more in this online store or sign up to get newsletters every day! Great book! Just like Walmart, they needed a few lucky breaks. Here's a simple 10-step plan that leads to success! This generally involves the application of brick or stone veneer over a base of concrete block that was laid by the foundation contractor. Great story about one of the largest retailers in the world. Just a moment while we sign you in to your Goodreads account. The Home Depot, Built From Scratch, by Bernie Marcus and Arthur Blank 18 Mar This 1999 business book by the founders of Home Depot was a very satisfying read in the sense that I’m always curious about the inner workings of those big-box stores. What the friend, Ken Langone, meant was that they now had the opportunity to create the kind of wide-open warehouse store that would help spark a consumer revolution through low prices, excellent customer service, and wide availability of products. A follow up book would be nice. Great Lessons Know your customer: In The Home Depot's case, customers don't pay for wider aisles and a pretty store, but for a wide assortment and low prices Why everyday low prices mean more sales overall: The marketing philosophy The Home Depot learned from talking with Sam Walton Market leadership: Why The Home Depot never goes to a major new market with plans to open just a few stores The strategy for profitable growth: How The Home Depot redefined its U.S. market from its $135 billion traditional "do-it-yourself" base to a much larger pond of $365 billion How to change the rules of the game: How The Home Depot bypassed almost all middlemen, allowing it to pass on huge savings to customers Built from Scratch is the firsthand account of how two regular guys created one of the greatest entrepreneurial successes of the last twenty years. I was recently recommended this book by a devoted football fan. Reviewed in the United States on March 22, 2015. “Built from Scratch” is the firsthand account of how two regular guys created one of the greatest entrepreneurial successes of the last twenty years. Reviewed in the United States on November 21, 2020. The voice of the founders is clear and it is obvious how it translated into the culture of this company. Reviewed in the United States on May 17, 2017. Built from Scratch tells many colorful stories associated with The Home Depot’s founding and meteoric rise; shows that a company can be a tough, growth-oriented competitor and still maintain a high sense of responsibility to the community; and provides great lessons useful to people in any business, from start-ups to the Fortune 500. Probably between 3-4 stars. Lecture facile, agréable et intéressante. He sits on many boards of directors, including the New York Stock Exchange, and participates in many civic organizations, including the City of Hope, a cancer research center. An illustration of a 3.5" floppy disk. The customer obsession was surprising since I do not feel this way when I go to Home Depot anymore. Goodreads helps you keep track of books you want to read. The INDISPENSIBLE history of building a business from one store with zero sales to a $100 BILLION company. It’s also interesting to hear that they essentially “create, This is a business book about the founding (and growing) of the Home Depot. Second, never give up when it comes to building relationships with suppliers. Like most books written by founders it is filled with unique stories and favorite anecdotes that convey the key messages that they think make a successful business. So, what broke the cycle? If you are stuck trying to manage during these disruptive times, Craig Lemasters has the methodology to get you UNSTUCK and moving forward. I made a purchase from Home Depot and put the store to the test. Please try again. You're listening to a sample of the Audible audio edition. This is a business book about the founding (and growing) of the Home Depot. Reviewed in the United States on September 30, 2020. Under no circumstances would they take it back - odd how the book contradicts this. Good e-commerce book on customer service & more, This book written in 2001 covers the early years of the Home Depot as the company was built and what values and wild rides led to their success. Written with a lot of straight talk from two regular guys who had the courage of their convictions and a great advice and help from a friend who believed in them and invested in them. Built from Scratch: How a Couple of Regular Guys Grew The Home Depot from Nothing to $30 Billion, Audio CD, Audiobook, MP3 Audio, Unabridged. This book written in 2001 covers the early years of the Home Depot as the company was built and what values and wild rides led to their success. Are you tired of quitting? But don't have the time or patience for a 400-page book? The idea of taking care of your employees and hiring knowledgeable people to create a class of weekend warriors who would undertake home improvement projects was front and center. The Art of Persistence: Stop Quitting, Ignore Shiny Objects and Climb Your Way to S... Corporate Undertaker: Business Lessons from the Dead and Dying. Written by the founders themselves, read the story of how a couple of regular guys grew The Home Depot from nothing to … If you're looking for a pithy, academic book on business, don't read this book. It’s the longest I have ever stayed at one job, ever. I tried so hard to give this book more than a one star yet found myself coming to this unfortunate conclusion. They seem like whole worlds, and like there must be good stories. A very good book. Reviewed in the United States on April 11, 2020. Built from Scratch is the story of how two incredibly determined and creative people—and their associates—built a business from nothing to 761 stores and $30 billion in sales in a mere twenty years. The Home Depot doesn't just contribute money to organizations like Habitat for Humanity and Christmas in April, but also provides its people to help lead and grow these community efforts. How to Stop Living Paycheck to Paycheck: How to Take Control of Your Money and Your... My Life and Work: Henry Ford Autobiography. I think they definitely have a recipe for long term success. Decent book, not really much else than that. Take care of your people. An illustration of two photographs. After all, both had just been fired. It never ceases to amaze me in what it takes to satisfy a reader. I like the company they created and their focus on the customer - and that it is in everything they do. After all, both had just been fired. 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